In Memory of Lee

The loss of Lee McAteer from our lives is going to affect all of us for years to come.  No one knew better how to be a friend than Lee did. Rather than sending flowers to the funeral, Focus has sent a donation in Lee’s name to The Diabetes Research Institute Foundation.  The Diabetes Research […] Continue reading →

Too Many Choices

Professional Answering Service A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices.  SEVEN.  It took a second call into the system just to figure out which number to select. There are ten buttons on the phone; that does Not mean that all ten should be used to provide […] Continue reading →

ATSI Call Center Award of Distinction

ATSI Award of Excellence FOR IMMEDIATE RELEASE                              CONTACT:  Melanie Dixon Friday, June 30, 2017                                         (866) 896-2874   Outstanding Service Earns National Award Focus Telecommunications, Inc. wins ATSI Call Center Award of Distinction  Focus Telecommunications, Inc. of Eldersburg, MD has been honored with the prestigious 2017 ATSI Call Center Award of Distinction by the Association of […] Continue reading →

2017 SNUG Scholarship Awarded

“The Startel National Users Group (SNUG) is pleased to announce that we are presenting a $1,500.00 Scholarship to Ashley Reandeau, for the 2017 fall semester at Carroll Community College.”  Ashley is a 21-year old student majoring in Elementary School Special Education; she wants to teach very young, special needs children.  “I will be able to […] Continue reading →

A Commitment for our Company

Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog. In 1942 (two years before I was born) Clarence Jordan founded Koinonia Farm, a small farming community […] Continue reading →

WSTA HOSTS Donna West Workshop

WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017 “Another FANTASTIC Workshop,” said Daphne, from Virginia, “I try not to miss anything you do, I always learn so much!”  Daphne was reiterating the general response of all the attendees at the recent Supervisor Workshop, Down the Rabbit Hole, held in Atlanta, Georgia […] Continue reading →

Listening Well Sends a Message

Good listening skills will improve your relationships with everyone, your family, your co-workers, your employer and the people you speak with on the phone.  Someone once said, “If you are all wrapped up in yourself, you make a very small package.”  How true that is!  Big-hearted people care about others. When you learn to be […] Continue reading →

Greatest Show On Earth

Ringling Bros. and Barnum & Bailey Circus, the Greatest Show on Earth, has closed their tent flaps!  One year ago, Feld Entertainment, Inc.  announced they would phase out the elephant acts in response to animal activists demands and the ticket sales declined to the point that the business was unsustainable.  Consumers have turned against what […] Continue reading →

Press Release

Jim Reandeau Elected President of Atlantic States Telephone Answering Association (ASTAA)   ASTAA is pleased to announce that Jim Reandeau has been elected and will be serving as President for the Board of Directors for 2017. Mr. Reandeau was selected because of his exceptional dedication and involvement in the business.  He has demonstrated service to others […] Continue reading →
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