Listening Well Sends a Message

dog listening Good listening skills will improve your relationships with everyone, your family, your co-workers, your employer and the people you speak with on the phone.  Someone once said, “If you are all wrapped up in yourself, you make a very small package.”  How true that is!  Big-hearted people care about others. When you learn to be […] Continue reading →

Greatest Show On Earth

Greatest Show Ringling Bros. and Barnum & Bailey Circus, the Greatest Show on Earth, has closed their tent flaps!  One year ago, Feld Entertainment, Inc.  announced they would phase out the elephant acts in response to animal activists demands and the ticket sales declined to the point that the business was unsustainable.  Consumers have turned against what […] Continue reading →

Press Release

jim reandeau Jim Reandeau Elected President of Atlantic States Telephone Answering Association (ASTAA)   ASTAA is pleased to announce that Jim Reandeau has been elected and will be serving as President for the Board of Directors for 2017. Mr. Reandeau was selected because of his exceptional dedication and involvement in the business.  He has demonstrated service to others […] Continue reading →

Actor – Owner – Present

One part acting ability, one part ownership, one part being there, it all adds up to good job performance. Acting ability is needed for most jobs but especially when you are in the customer service department of a company.  Since our job is to provide customer service for many companies, we need to be especially […] Continue reading →

Live With Passion

Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have been gesturing with their hands, or smiling broadly, their eyes were twinkling and clearly they were engaged in the conversation.  Suddenly you wanted to be […] Continue reading →

Outstanding Service Brings National Award

cam_x_award-award-of-distinction-2016 FOR IMMEDIATE RELEASE                                CONTACT:  Linda Osip October 10, 2016                                                    (800) 896-1054 Focus Telecommunications, Inc. Earns CAM-X 2016 Call Centre Award of Distinction Focus Telecommunications, Inc. of Eldersburg, MD has been honoured with the prestigious 2016 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X).  The Industry’s Trade Association for providers of […] Continue reading →

The Gratitude of a Whale

humpback-whale The Gratitude of a Whale – Something to be thankful for! Passed on to you by Donna West at Focus Telecommunications A beautiful story…. …The Whale… If you read a front page story of the San Francisco Chronicle a few  years ago, you would have read about a female humpback whale who had become entangled […] Continue reading →

Outstanding Service Brings National Award

Best Professional Answering Service Canadian Call Management Association   FOR IMMEDIATE RELEASE                    CONTACT:  Linda Osip Monday, September 26, 2016                                (800) 896-1054   Outstanding Service Brings National Award Focus Telecommunications Inc. Earns CAM-X Award of Excellence Focus Telecommunications Inc. of Eldersburg, MD has been honoured with the exclusive 2016 CAM-X Award of Excellence for the 12th year.  The Award is […] Continue reading →

In Honor of the Olympics

Olympics We found this poem in the fantastic book, Seven Habits of Highly Effective Teens, by Sean Covey.  We have also seen it on the internet so we don’t really know where to give credit.  But we do give thanks to the person who took the time to first share these thoughtful words. To Realize the […] Continue reading →
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